Privacy Policy

 

At AL-KENZ, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from https://alkenz.store. By using our website, you agree to the terms of this policy.

1. Information We Collect

We collect the following types of personal information to provide and improve our services:

  • Personal Details: Name, email address, phone number, shipping/billing address

  • Payment Information: Collected securely via third-party payment providers (we do not store card details)

  • Device Information: IP address, browser type, device type, operating system

  • Usage Data: Pages visited, time spent on pages, clicks, and browsing behavior

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate with you regarding orders, support, and promotions

  • Improve website functionality and user experience

  • Prevent fraudulent transactions and enhance security

  • Send marketing emails (if you opt in)

3. Cookies and Tracking Technologies

We use cookies and similar tracking tools to personalize your experience and gather analytics about how you interact with our site. You can control cookie settings in your browser, but disabling them may affect site functionality.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your data with:

  • Trusted third-party providers for services like shipping, payment processing, and marketing

  • Legal authorities, if required to comply with legal obligations or to protect our rights

All third parties are contractually obligated to keep your data secure and confidential.

5. Data Protection and Security

We implement strong security measures to protect your personal information from unauthorized access, misuse, or disclosure. All transactions are encrypted using SSL (Secure Socket Layer) technology.

6. Your Rights and Choices

You have the right to:

  • Access, update, or delete your personal information

  • Opt out of marketing communications at any time

  • Request a copy of the data we hold about you

To exercise these rights, please contact us at support@alkenz.store.

7. Retention of Data

We retain your information for as long as necessary to fulfill your order, provide customer service, and comply with legal or accounting obligations.

8. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of these third-party sites. Please review their privacy policies before sharing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review it regularly.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Email: support@alkenz.store
Phone: +971 58 987 6543
Address: AL-KENZ Store, Deira, Dubai, United Arab Emirates

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