Welcome to AL-KENZ’s Return & Refund Policy

At AL-KENZ, customer satisfaction is our top priority. We want you to shop with confidence knowing that if something goes wrong, we’re here to help.

1. Eligibility for Returns

• Items must be returned within 14 days of delivery.

• Products must be unused, in original packaging, and in the same condition you received them.

• Certain items such as intimate products, personalized items, and gift cards are non-returnable.

2. Refund Process

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

• Approved refunds will be issued to your original payment method within 7–10 business days.

3. Exchanges
If you received a defective or damaged product, we’re happy to send you a replacement. Please contact us within 48 hours of delivery for assistance.

4. Return Shipping

• Customers are responsible for return shipping costs unless the product is defective or incorrect.

• We recommend using a trackable shipping method to avoid delays or lost packages.

5. How to Start a Return
Email us at admin@alkenz.store with your order number, item details, and reason for return. Our team will guide you through the process.