Shipping & Service Policy

Fast and Reliable Shipping at AL-KENZ

We are committed to delivering your orders safely and efficiently. Here’s everything you need to know about how we ship our products.

1. Shipping Regions
AL-KENZ currently ships to UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, and selected international destinations.

2. Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.

  • You’ll receive an email confirmation with tracking details once your order ships.

3. Delivery Time

  • Standard delivery: 7–14 business days (may vary based on destination).

  • Delays may occur during holidays, customs checks, or unforeseen circumstances.

4. Shipping Costs

  • Shipping fees are calculated at checkout based on location and order weight.

  • Free shipping may apply on special promotions or qualifying orders.

5. Order Tracking
All shipments include a tracking number. You can track your order anytime via our website or the courier’s tracking portal.

6. Service Commitment
Our goal is to provide a smooth shopping experience with responsive customer support. If there are any issues with your delivery, our team is ready to assist you promptly.

📩 For shipping inquiries, email us at admin@alkenz.store

 

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