Shipping & Service Policy
Fast and Reliable Shipping at AL-KENZ
We are committed to delivering your orders safely and efficiently. Here’s everything you need to know about how we ship our products.
1. Shipping Regions
AL-KENZ currently ships to UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, and selected international destinations.
2. Processing Time
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Orders are processed within 1–3 business days after payment confirmation.
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You’ll receive an email confirmation with tracking details once your order ships.
3. Delivery Time
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Standard delivery: 7–14 business days (may vary based on destination).
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Delays may occur during holidays, customs checks, or unforeseen circumstances.
4. Shipping Costs
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Shipping fees are calculated at checkout based on location and order weight.
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Free shipping may apply on special promotions or qualifying orders.
5. Order Tracking
All shipments include a tracking number. You can track your order anytime via our website or the courier’s tracking portal.
6. Service Commitment
Our goal is to provide a smooth shopping experience with responsive customer support. If there are any issues with your delivery, our team is ready to assist you promptly.
📩 For shipping inquiries, email us at admin@alkenz.store
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